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TREZOR

Common problems

Address poisoning attacks

Recognize and avoid copy-paste scams

Can I get a discount?

All pricing is final at checkout

Discovery error issue

What to do if wallets won't load

Logistics

Order status, shipping, and returns

Can I add an item to an existing order?
Unfortunately, we cannot modify orders once they've been placed. You'll need to place a separate order for additional items.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery.
What's your return policy?
We offer a 30-day return policy for unused items in original packaging. Contact our support team to initiate a return.

Troubleshooting

Find answers and fix issues

Address poisoning attacks
Learn how to identify and protect yourself from malicious actors who try to trick you into sending funds to their addresses.
Device not connecting?
Check your USB cable, try different ports, ensure your device firmware is updated, and verify browser compatibility.
Wallet recovery issues
If you're having trouble recovering your wallet, ensure you're entering your recovery seed correctly and in the right order.

Comprehensive Support for Your Digital Security Journey

At Trezor, we understand that securing your digital assets can feel overwhelming. That's why our dedicated support team is here to guide you through every step of your cryptocurrency security journey. Whether you're a first-time hardware wallet user or an experienced trader, we provide comprehensive assistance tailored to your specific needs.

Our support ecosystem is designed around three core principles: accessibility, expertise, and security. We believe that everyone deserves access to world-class security solutions, which is why our support documentation covers everything from basic setup procedures to advanced security configurations. Our team of crypto security experts has compiled years of knowledge into easy-to-follow guides that make complex concepts understandable.

The digital asset landscape evolves rapidly, and so do the threats against your cryptocurrency holdings. Our proactive approach to customer support means we continuously update our resources to address emerging security concerns, such as address poisoning attacks and phishing attempts. We don't just solve problems; we help you prevent them entirely through education and awareness.

When technical issues arise, our troubleshooting resources provide step-by-step solutions for the most common device connectivity problems, firmware updates, and wallet recovery scenarios. We've streamlined our logistics support to ensure seamless order processing, transparent shipping tracking, and hassle-free returns when necessary.

Your security is our mission. Every interaction with our support team reinforces our commitment to protecting your digital wealth while empowering you with the knowledge to maintain that security independently. From the moment you unbox your Trezor device to years of reliable daily use, we're here to ensure your cryptocurrency journey remains secure, informed, and confident.