Common problems
Address poisoning attacks
Recognize and avoid copy-paste scams
Can I get a discount?
All pricing is final at checkout
Discovery error issue
What to do if wallets won't load
Logistics
Order status, shipping, and returns
Can I add an item to an existing order?
How long does shipping take?
What's your return policy?
Troubleshooting
Find answers and fix issues
Address poisoning attacks
Device not connecting?
Wallet recovery issues
Comprehensive Support for Your Digital Security Journey
At Trezor, we understand that securing your digital assets can feel overwhelming. That's why our dedicated support team is here to guide you through every step of your cryptocurrency security journey. Whether you're a first-time hardware wallet user or an experienced trader, we provide comprehensive assistance tailored to your specific needs.
Our support ecosystem is designed around three core principles: accessibility, expertise, and security. We believe that everyone deserves access to world-class security solutions, which is why our support documentation covers everything from basic setup procedures to advanced security configurations. Our team of crypto security experts has compiled years of knowledge into easy-to-follow guides that make complex concepts understandable.
The digital asset landscape evolves rapidly, and so do the threats against your cryptocurrency holdings. Our proactive approach to customer support means we continuously update our resources to address emerging security concerns, such as address poisoning attacks and phishing attempts. We don't just solve problems; we help you prevent them entirely through education and awareness.
When technical issues arise, our troubleshooting resources provide step-by-step solutions for the most common device connectivity problems, firmware updates, and wallet recovery scenarios. We've streamlined our logistics support to ensure seamless order processing, transparent shipping tracking, and hassle-free returns when necessary.
Your security is our mission. Every interaction with our support team reinforces our commitment to protecting your digital wealth while empowering you with the knowledge to maintain that security independently. From the moment you unbox your Trezor device to years of reliable daily use, we're here to ensure your cryptocurrency journey remains secure, informed, and confident.